We take pride in our exemplary standards of service, housekeeping, security, health and safety. The COVID-19 pandemic has required us to raise our high standards to new levels with new procedures and guidelines for the current circumstances.

Our new hotel cleanliness program is here to help protect our guests and our team members. We have a clear system in place with best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the heart of London.

We encourage guests to help us maintain a safe environment by:

• Face masks – we recommend our guests wear a face covering when in our lobby, reception desk, corridors and bathrooms for the safety of our team and other guests.
• Personal hygiene – We’ve provided sanitizing gel in many areas around the hotel. Guests are encouraged to wash their hands frequently
• Use contactless – Strand Palace no longer accepts cash as a form of payment. All major credit & debit cards are accepted as methods of payment and deposit.
• Your room – your room has been cleaned and disinfected with care. We have removed all collateral in your room to minimise risk.

In addition to these new procures we've also consulted with The World Travel & Tourism Council (WTTC) and gained a global accreditation with their Stay Safe stamp. This stamp will allow travellers to recognise hotels, such as ours which have adopted health and hygiene global standardised protocols.

Please keep checking this page for regular updates.